Refund Policy & Cancellation

1. Freshness Philosophy & Food Safety Guidelines

At Healthy Buddie, our mission is to craft pure, nutrient-dense snacking experiences. Our premium foxnuts (makhana) are slow-roasted to artisanal perfection and sealed inside specialized nitrogen-flushed multi-layer pouches to preserve crispiness, nutrition, and natural aroma without any chemical preservatives.

Because our products are perishable food consumables, we comply strictly with the health and hygiene protocols established by the Food Safety and Standards Authority of India (FSSAI). In order to ensure complete hygiene, uncompromised tamper-resistance, and food safety for our entire community, we cannot accept physical returns of food items once they are delivered.

2. Order Cancellation Guidelines

We prioritize swift fulfillment to get freshly roasted superfoods to your doorstep as quickly as possible. Please review our cancellation cutoff windows below:

A. Prior to Shipment / Dispatch

• You may request order cancellation within 3 to 4 hours of placement, or anytime prior to your parcel being handed over to our courier partner.
• To cancel, simply contact our support desk via WhatsApp or email with your registered Order ID (#HBXXXX).
• For prepaid orders cancelled before fulfillment, a 100% full refund will be initiated to your original payment method. No cancellation penalty or processing fee will be deducted.

B. Post Dispatch / In Transit

• Once an order is packed, manifested, and handed over to logistics partners, the shipment cannot be intercepted, recalled, or cancelled in real-time.
• If an order is rejected or delivery is refused at the doorstep after dispatch, standard return transit and fulfillment overheads may be deducted prior to issuing the net balance refund.

3. Eligibility for Replacement or Refund

You are entitled to an immediate replacement or full refund under the following valid scenarios:

• Damaged or Compromised Pouches: The product arrives with physical tears, punctures, compromised seals, or air leaks that could affect the quality or crunch of the makhana.
• Outer Transit Damage: The outer shipping carton is crushed, water-damaged, or received completely open.
• Incorrect Item / Missing Quantities: You received a different flavor, size, or combo pack from what was ordered, or an item from your bundle is missing.
• Expired Merchandise: The received product has crossed its marked Best Before or Expiry Date.
• Quality Issues: Any unusual odor, moisture infestation, or rancidity discovered immediately upon breaking the vacuum seal.

4. How to Submit a Replacement or Refund Claim

Our process is quick, straightforward, and handled directly by our quality management team:

5. Exclusions & Non-Refundable Scenarios

Replacement or refund requests cannot be honored in the following cases:

• Personal Taste Preferences: Claims based on personal palate preferences (e.g., finding a flavor too salty, spicy, or mild). All batches follow tested, standard culinary recipes.
• Incorrect Address Provided: Failed delivery resulting from wrong street names, incorrect pin codes, or incomplete contact details submitted during checkout.
• Customer Unreachable: Inability of courier personnel to deliver despite repeated attempts due to unanswered calls or premises being locked.
• Partially Consumed Pouches: Pouches that have been substantially opened or consumed where no structural packaging defect was reported at delivery.
• Delayed Reporting: Any claims registered after the lapse of the 48-hour delivery window.

6. Refund Modes & Settlement Timelines

Once an eligible refund claim is approved by our auditing team:

• Prepaid Transactions (UPI, Net Banking, Debit/Credit Cards): Refunds are credited directly back to the original source account within 5 to 7 business days, depending on your bank's clearing cycle.
• Cash on Delivery (COD) Orders: Refunds for COD shipments are transferred directly via NEFT / IMPS or directly to your verified UPI ID (Google Pay, PhonePe, Paytm). Our executive will securely collect your payment details.
• Store Credit / Gift Vouchers: If preferred, you can opt for an instant store credit code applicable toward your next healthy snack purchase without waiting for bank clearance.

7. Frequently Asked Questions (FAQ)

Find quick answers to common queries regarding order cancellations, shipments, and refund procedures: