Terms & Conditions
Please review the terms and contractual conditions governing your purchases, roastery dispatches, and website access at Jainee Makhana.
Authentic Roastery Batch
Every packet is sourced directly from certified harvesting channels and slow-roasted without preservatives.
Certified Gateways
Zero sensitive banking credentials are saved on our servers. All transactions use RBI-licensed 256-bit gateways.
FSSAI Compliant
Fully compliant with the Food Safety and Standards Act (FSSAI) and the Indian Information Technology Act, 2000.
General Agreement & User Acceptance
By accessing this website, registering an account, or placing an order for our flavored or plain roasted foxnuts (makhana), you agree to be bound by these Terms and Conditions along with our associated Privacy Policy, Shipping Policy, and Refund Policy.
- Contractual Capacity: You confirm that you are at least 18 years of age or are accessing this portal under the direct supervision of a parent or legal guardian.
- Account Integrity: You are responsible for preserving the confidentiality of your account credentials, login passwords, and delivery contact records.
- Permitted Commercial Use: Products acquired via this online portal are intended strictly for retail personal consumption and may not be resold without an authorized wholesale distribution contract.
Product Characteristics, Storage & Food Safety
Makhana (Euryale ferox) is a naturally cultivated water-harvested crop. Each batch displays organic physical variations:
| Product Factor | Standard Specification | Consumer Storage Obligation |
|---|---|---|
| Foxnut Size & Color | Jumbo/Premier graded; minor natural speckling may occur | Store in a cool, dry area away from direct sunlight |
| Roast & Crispness | Slow roasted and nitrogen-barrier sealed | Consume immediately or transfer to an airtight jar once opened |
| Shelf Life | Best before 9–12 months from manufacturing date | Do not expose unsealed bags to elevated humidity or moisture |
Pricing, Orders & Cancellation Windows
We strive for complete accuracy across all online inventory records, price tags, and promotional discounts:
- Price Transparency: All item prices are listed in Indian Rupees (INR) inclusive of applicable GST unless explicitly indicated otherwise during checkout.
- Pre-Dispatch Cancellation: You may cancel an active order within 2 hours of checkout or prior to AWB generation by contacting customer support.
- Post-Manifest Modification: Once handed over to our regional courier logistics partners, transit orders cannot be modified, rerouted, or recalled mid-shipment.
- Stock Discrepancies: In the rare event of an unexpected inventory shortage, our team will promptly issue a 100% refund to your original payment method.
Intellectual Property & Website Conduct
All creative brand assets visible on this site are our exclusive legal property:
- Proprietary Assets: All logos, packaging mockups, roasting photography, product copy, and code are protected under Indian Copyright and Trademark laws.
- Prohibited Actions: You may not scrape, mirror, systematically crawl, or republish our editorial content, media, or product catalogs without prior written approval.
- System Integrity: Any attempt to inject malicious code, overload payment APIs, or bypass shopping cart security will trigger immediate legal reporting under the IT Act.