1
Roastery Processing & Dispatch Timelines
Makhana behad halka aur nami (moisture) ke prati sensitive hota hai. Crunch aur natural nutrients lock rakhne ke liye hum purana packaged stock nahi rakhte:
- Dispatch Timeline: Sabhi confirmed orders ko 24 se 48 business hours (Somvaar se Shanivaar) ke andar ship kiya jata hai.
- Cutoff Timing: Dopahar 12:00 PM IST se pehle aane wale orders ko same-day roastery manifest list me shamil kiya jata hai.
- Crush-Proof Packaging: Popped foxnuts ko 5-ply corrugated shipper box aur buffer cushioning me pack kiya jata hai taaki transit me break na ho.
2
Estimated Transit Timelines (Zone-Wise)
Aapke destination pincode ke anusar standard delivery samay:
| Destination Zone | Major Hubs & Cities | Estimated Delivery |
|---|---|---|
| Tier 1 Metro Hubs | Delhi NCR, Mumbai, Bengaluru, Hyderabad, Kolkata, Chennai, Pune | 2 – 4 Business Days |
| Tier 2 & Capital Cities | Ahmedabad, Lucknow, Jaipur, Chandigarh, Patna, Indore, Surat | 3 – 5 Business Days |
| Rest of India | District centers, tehsils aur North-East states | 5 – 8 Business Days |
Transit Advisory: Kharab mausam, regional holidays ya festive peak rush ke dauran courier delivery me 24–48 hours ka atirikt samay lag sakta hai.
3
Shipping Charges & Cash On Delivery (COD)
Cart checkout ke dauran koi hidden fee nahi li jaati:
- Prepaid Orders (UPI, Cards, Net Banking): Cart value ₹499 ya usse zyada hone par delivery poori tarah FREE hai. ₹499 se kam ke orders par flat ₹49 standard shipping lagti hai.
- Cash on Delivery (COD): Adhiktar serviceable PIN codes par ₹2,500 tak ke orders ke liye upalabdha hai. Courier cash management ke liye standard ₹40 handling fee add hoti hai.
4
Tracking Aur Pouch Safety Standards
Aap apne parcel ko roastery se doorstep tak live track kar sakte hain:
- Real-Time Tracking: Shipment dispatch hote hi aapko SMS aur WhatsApp/Email par courier ka AWB Number aur direct live link mil jayega.
- Outer Box Damage: Agar outer cardboard box phata hua, geela ya unbranded tape se taped dikhe, toh deliver lene se mana kar dein aur "Refused due to damage" likhwayen.
- Inner Pouch Deflation: Agar koi nitrogen-sealed pouch transit me punctured mile, deliver hone ke 48 ghante ke andar photo bhej kar free replacement lein.
5
Frequently Asked Questions
Mera pincode deliverable hai ya nahi kaise check karein?
Hum Bharat ke 19,000 se zyada postal PIN codes par delivery karte hain. Checkout page par apna 6-digit postal code enter karke aap courier serviceability instantly verify kar sakte hain.
Order place hone ke baad delivery address badla ja sakta hai?
Address change sirf dispatch se pehle, yaani order ke 2 ghante ke andar hi kiya ja sakta hai. Iske liye turant hamare customer support desk ko Order ID ke sath email karein.
Agar delivery attempt miss ho jaye toh kya hoga?
Courier partner consecutive 3 business days tak delivery attempt karta hai. Delivery wale din aapko rider ka contact number SMS dwara bhej diya jata hai.